Privacy Policy



TRYBE is a safety and emergency support platform operated by Yodda Elder Care Technologies Private Limited. This Privacy Policy explains what information we collect, why we collect it, and how we use it.
By using TRYBE, you agree to this Privacy Policy.

1. Information we collect

We may collect the following information when you use TRYBE:

• Your name, phone number, email address and basic profile details

• Your emergency contacts and trusted contacts

• Your location, including live location when safety features are active

• SOS alerts, safety check-ins, incident details and emergency activity

• Audio, video, images or messages shared through TRYBE features

• Device information such as app version, operating system, IP address and usage data

• Payment and subscription details, where applicable

• Any information you choose to share with us through the app, website, forms, calls, chats or support channels
   

2. Why we use your information
We use your information to:

• Create and manage your TRYBE account

• Provide safety features such as SOS, Watch Over Me, live location sharing, emergency alerts and support

• Contact you, your emergency contacts, trusted contacts or relevant responders during an emergency

• Send service alerts, app updates and important notifications

• Provide customer support

• Improve the app, website and safety experience

• Prevent misuse, fraud, false alerts or unauthorized activity

• Comply with legal requirements

We do not sell your personal information.

3. Emergency use of information
TRYBE is built for safety. If you trigger an SOS, activate a safety feature, or if we reasonably believe there is an emergency, we may use and share relevant information to help you.
This may include your name, phone number, live location, last known location, incident details, emergency contacts, audio, video or other information needed to respond.
We may share this information with your emergency contacts, trusted contacts, TRYBE’s response team, service providers, emergency responders, hospitals, ambulance providers, law enforcement or other relevant parties where needed.

4. App permissions
TRYBE may ask for access to permissions such as location, contacts, microphone, camera, notifications, phone or SMS.
These permissions are used to enable safety features such as SOS, live location, Watch Over Me, Open Mic, video support, emergency calling, alerts and trusted contact support.
You can manage permissions from your device settings. Some features may not work properly if permissions are disabled.

5. Sharing of information
We may share your information with:

• TRYBE employees, support teams and authorized representatives

• Emergency contacts or trusted contacts added by you

• Emergency responders, ambulance providers, hospitals or safety partners

• Technology, hosting, payment, communication, analytics and support service providers

• Government, legal or law enforcement authorities where required

• Other parties with your consent or as permitted by law

We only share information where it is needed to provide the service, respond to an emergency, improve safety, operate the platform, or comply with the law.

6. Data storage and security
We store your information securely using reasonable technical and organizational safeguards.
We keep your information for as long as needed to provide TRYBE services, meet legal requirements, resolve disputes, improve safety operations and maintain necessary records.
No digital platform can guarantee absolute security, but we take reasonable steps to protect your information.

7. Your choices
You may contact us to request access, correction, updating or deletion of your personal information, subject to applicable law and legitimate retention requirements.
You may also withdraw certain permissions through your device settings. However, disabling permissions such as location, microphone or notifications may limit TRYBE’s safety features.
You can opt out of promotional communications, but we may still send important service, safety, account or emergency-related messages.

8. Cookies and analytics
Our website and app may use cookies, analytics tools and similar technologies to understand usage, improve performance, fix issues and improve the TRYBE experience.
You can manage cookies through your browser settings.

9. Third-party services
TRYBE may link to or use third-party services such as payment gateways, maps, cloud services, app stores, communication providers or analytics tools.
These third parties may have their own privacy policies. TRYBE is not responsible for how third-party services handle information outside our control.

10. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on the TRYBE website or app.
Your continued use of TRYBE after updates means you accept the revised Privacy Policy.

11. Contact us
For questions, requests or complaints about this Privacy Policy or how we handle personal information, contact:
Yodda Elder Care Technologies Private Limited
Plot No. 7, Mulberry Gardens 3, Magarpatta City, Hadapsar, Pune - 411028
Phone: +91-9699766900
Email: info@yodda.net
Grievance Officer: Mr. Pankaj Kotecha
Email: accounts@yodda.net
Phone: +91 96234 55556
Timings: 9:00 AM to 6:00 PM, Indian Standard Time